![]() If you are an account customer, issue a credit note. Item(s) are confirmed back in our warehouse we will refund your credit card or, The item(s) should be collected within 3 working days and once the We will then arrange for the item(s) to be collected free ofĭue to health and safety regulations we are unable to accept returns for You canįind details of all your ordered items in the View My Order History section of your ‘MyĪccount’ area. ![]() Quoting the reason for return, product code, quantity and order number. Please seal the item in its original packaging and either email us or call our customer service team on 0345 55 77 166 This fee will be applied when the refund is processed. Any furniture items that are no longer required will incur a 35% restocking fee. Returns for all items excluding furniture products are free of charge. Logging in on iPhone/iPad is OK by WiFi - but while the login app (Find QNAP) indicates it saves various connection types (like IP address, for WiFi, and M圜loud for Web login), if you click on Change Connection Type, it just freezes - you have to close the app. Possible, and within 14 working days from the date of delivery. If you wish to return an item, please notify us as soon as It is easy to return any items that aren’t quite right or no Please include your relevant floor number on the delivery address. Please also ensure that you check that the number of parcels signed for matches the number in the delivery as disputes regarding the number of parcels cannot be entered into at a later date. We require a signature for all deliveries so please ensure someone is available to accept delivery. We do not deliver to the Channel Islands or PO Box addresses. ![]() We also deliver to the Scottish Islands, Isle of Man, Isles of Scilly and Northern Ireland but these locations may be subject to extended delivery timescales (typically 48hrs). We deliver to all of the Mainland UK post codes. Please note we don't deliver on UK Bank Holidays. Our selected couriers used for all deliveries (excluding furniture) are UPS and Truline. Delivery times are between 8.30am and 6pm Monday to Friday. Orders placed on Friday evenings, Saturdays and Sundays will be delivered on the following Tuesday. Subject to stock availability orders placed before 6pm Monday to Friday will be delivered next working day. Our standard delivery service is next working day. Delivery is free for all standard orders An additional charge may apply if selecting the installation service for furniture orders
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